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ContentBritish Telecom - Customer Experience (Functional Specialist)
Required skillsLeadership Team working Problem solving Communication Creativity Commercial Awareness Pressure Resistance Flexibility Networking DescriptionGet to the heart of it Throughout your graduate programme, you’ll be improving your communication and influencing skills, as well as your ability to motivate and lead teams. You need to be able to inspire, communicate well and be a strong team player. You could be managing a team of people who are looking after our individual customers on a daily basis. Or you could be advising some of our biggest corporate customers on the way they communicate across their business. We have opportunities throughout the UK, from Truro to Thurso. ROLES YOU COULD EXPERIENCE INCLUDE: Customer Management: you’ll be working mostly as a team manager - leading a team of colleagues in one of our contact centres or a team of engineers in the field, and enabling them to deliver high performance. You could also be managing high-profile projects to deliver improvements to customer service. You’ll need to be resilient, achievement-focussed, able to think on your feet and to stay calm under pressure. It’s a fast-paced environment and you’ll be making a direct impact on the satisfaction of our customers. Business Corporate Sales: In business corporate sales, you’ll be trained to become part of a world-class sales team – one that provides our corporate customers with our pioneering customer service and leading-edge technology. You’ll gain valuable experience by working closely with senior management. You’ll foster relationships across all parts of BT including marketing, finance and strategy, and throughout your customers’ businesses, from IT Managers to executives. You’ll need to be a quick learner and have a strong personality, good judgement and a passion to provide the best possible solutions for our customers. Get with the programme Some graduates will undertake a 3 - 6 month project in a Customer Service Environment, working at the sharp end to improve the customer experience and helping us to become number one for customer service. Your training will be split into three areas: Core programme
BT Induction
Customer Experience Induction
YOUR CONTINUOUS DEVELOPMENT
Rewards and Benefits We won’t lie to you. If you join BT, we’ll expect you to work hard. But we’ll also make sure you have a good work/life balance. It’s an area we think is really important, and one in which we’re proud of our track record. Of course, you’ll get a competitive salary and great benefits for the work you put in. You’ll also get the perfect base on which to develop your skills and kick-start your career, thanks to the training and development on offer.What’s more, your development won’t stop when you finish the graduate scheme. At BT, we take your continuous development very seriously. When you arrive, your benefits package will include:
These are the material benefits you’ll receive. What you’ll also get is the perfect base on which to develop your skills and kick-start your career. Find out more about training and development. RequirementsGot what it takes?
You’ll need to have:
Qualifications aren't everything, either. We’re looking for people with the following attributes:
Think you’ve got what it takes? Then we'd really like to hear from you. * We accept equivalent qualifications (including international ones) for all minimum entry requirements. WHAT HAPPENS WHEN YOU APPLY? 1. Application 2. Review 3. Telephone interview 4. Manager selection 5. Assessment 6. Decision Throughout the recruitment process we'll be measuring you against BT's Leadership Capabilities. These capabilities are lived throughout the organisation and its vital that our graduates demonstrate that they can live them too. Ready? If you feel you’re ready to apply, fill in our online application form. HINTS & TIPS = A BETTER CHANCE OF SUCCESS Before you apply Why should BT employ me? Completing your online application Take time to think about your answers and don't underestimate the value of your university experiences. Be yourself, as the assessors are looking for consistency throughout the day. |
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